|
Ordering: Shipping: Returns:
Ordering
our products is easy. You can order online, by FAX or by Phone.
1. On-Line:
To place an order on-line, click on
Catalogue. Here, you can select what you need from
our
catalogue
and pay with your credit card using the secure WorldPay
payment
service- the same
payment gateway used by Google.
Security is guaranteed and your order will be dispatched within 24 hours.
All
charges are in US dollars . US customers enjoy
0% TAX.
FREE SHIPPING for all orders
in North America over $230-
(except
Hawaii and Alaska)
overnight delivery to US and Canadian addresses is available at extra cost- see below.
2. Call
our trained staff to order the product best suited to
the problem you are trying to solve.
Use our TOLL FREE Number: 1- 800 - 463
- 1985
When calling to place an order, please have the following ready:
or 
+ Catalogue Number.
Click
Catalogue to place an order.
3. FAX
your order to: 1-905 - 295 - 3816:
Please include the following information on your FAX:
1. Credit card details: Card Name, Name on the card, card number and
expiry date.
2. Addresses: both postal and e-mail.
3. Telephone number of shipping address; in case there are delivery problems.
Shipping & Handling:
Orders are shipped from Niagara Falls, Ontario. Average delivery to
most parts of Canada and the U.S.A. is up
to 5 business
days.
or
 delivers all orders in Canada.
Delivers all orders in the USA - except Hawaii and Alaska. FedEx
will not deliver to a P.O. Box.
XpressPost USA delivers all orders to Hawaii,
Alaska and US protectorates.
Shipping & Handling for delivery
in North America:
in Canada
in USA:
Delivery= 2- 6 days
|
Order Total |
Shipping
&
Handling Charges |
|
0- $50.00 |
$ 15.00
|
|
$50.01-
230.00 |
$ 20.00
|
|
$230.01 + |
FREE |
Shipping &
Handling for delivery to Hawaii, Alaska, Guam,
American Samoa,
Marshall
Islands, Micronesia, Palau, Puerto Rico, Virgin
Islands
USA
( 7 - 10 days)
|
Order Total |
Shipping & Handling
Charges |
|
0 -
$ 50.00 |
$ 40.00 |
|
$ 50.01 -
$ 200.00 |
$ 50.00 |
|
$ 200.01 -
$400.00 |
$ 70.00 |
Overnight Delivery to
the
USA- not including Hawaii or
Alaska
|
Order Total |
Shipping & Handling Charges |
|
0 -
$300.00 |
$ 240.00 |
US residents please note:
No Sales Tax or Duty will be added - you pay only the cost of the
product + Shipping and Handling Charges.
Canadian residents pay 6% GST. Ontario residents also pay
8% PST. Eastern provinces add HST of 14%.
We can offer a reduced price for 10(+) of the same item- call us
for a quote.1- 800- 463-1985
International Shipping &
Handling:
All items are shipped by insured XpressPost - where possible:
|
Order Total |
Shipping & Handling Charges |
|
$ 0 - $50 |
$ 60.00 |
|
$50.01- $100 |
$ 80.00 |
|
$100.01- $200 |
$ 140.00 |
|
$200.01- $300 |
$ 230.00 |
|
$300.01- $1000 |
$ 300.00 |
is available to the
follow countries.
All other orders will be
shipped by Insured Air Parcel.
|
DESTINATION
COUNTRY/CITY |
DELIVERY
STANDARD |
|
(BUSINESS
DAYS) |
|
Argentina |
7 |
|
Australia |
7* |
|
Austria |
4 |
|
Bahamas |
5 |
|
Barbados |
4 |
|
Belgium |
5 |
|
Belize |
5 |
|
Brazil |
7 |
|
Cayman Islands |
4 |
|
Chile |
7 |
|
China |
9* |
|
Cyprus |
5 |
|
Czech Republic |
6 |
|
Denmark |
4 |
|
El Salvador |
5 |
|
Ethiopia |
7 |
|
Finland |
5 |
|
France |
4 |
|
Germany |
4 |
|
Great Britain |
4 |
|
Greece |
6 |
|
Grenada |
6 |
|
Guyana |
6 |
|
Hong Kong |
5 |
|
Hungary |
6 |
|
Iceland |
6 |
|
|
DESTINATION
COUNTRY/CITY |
DELIVERY
STANDARD |
|
(BUSINESS
DAYS) |
|
Ireland |
5 |
|
Israel |
6 |
|
Italy |
6* |
|
Japan |
6 |
|
Kenya |
8 |
|
Korea (South) |
6 |
|
Luxembourg |
4 |
|
Malaysia |
7 |
|
Morocco |
6 |
|
Netherlands |
4 |
|
Netherlands Antilles |
5 |
|
New Zealand |
7 |
|
Norway |
5 |
|
Philippines |
7* |
|
Poland |
6 |
|
Portugal |
6 |
|
Saint Lucia |
5 |
|
Singapore |
6 |
|
Spain |
6 |
|
St. Kitts & Nevis |
5 |
|
Sweden |
4 |
|
Switzerland |
4 |
|
Syria |
7 |
|
Taiwan |
6 |
* This
delivery standard is not guaranteed by
Canada Post |
Returns:
Should you have any problems with any of our products, please
contact us. We will discuss the problem with
you and offer possible
solutions. Down-Under Wool willingly accepts the return of unused
items within 30 days of purchase.
To return all or part of an order, please contact Down-Under Wool to
receive a Return Authorization Number and
shipping instructions.
Items being returned from the US should be shipped via the US Postal
Service. The Customs
Declaration must
contain the following statement:
" Canadian Goods Returning to Canada"
Send Returned items to:
Down-Under Wool
8141 Lamont Ave
Niagara Falls, ON
Canada: L2G 6V6
Return of faulty items will be paid by Down-Under Wool. All other
returns must be Post Prepaid and insured.
For all Free Shipping Orders ( those above $230), a restocking
charge of $20 will apply for the return of unused
items in perfect
condition. The total cost of the returned item, minus the shipping
and restocking charge, will be
credited back to the credit card
account immediately on receipt of the returned article.
All cancelled orders,
intercepted prior to shipping,
are subject to a 10% cancellation fee- to cover the WorldPay/PayPal
commission
and handling
costs.
Benchmark for quality & service since 1986
We
want to make sure that you receive the product best suited to your
need. If you have any questions about our
products or their use for
medical conditions, please contact us. We are here to help
you!
Phone:
1- 800 - 463 - 1985
FAX : 905
-
295 - 3816
Send
email to:
sales (at) medicalsheepskins.com |
