Orders : Shipping : Returns
On-Line Orders:
Order our products by clicking: Online Store
Phone Orders:
Talk to our trained staff to order the products best suited to your need.
Call our Toll Free Number: 1- 800- 463-1985 or 905-295-3164
FAX Orders:
Please Fax your order to: 1- 905 - 295 - 3816
Include the following with your FAX order:
1. Credit Card details: Card Name, Name on Card, Card Number and expiry date
2. Addresses: include both postal and email
3. Telephone number of shipping address
Enjoy FREE shipping and handling for orders more than $180.00
Orders to U.S.A addresses are Tax FREE.
UPS offers Overnight Delivery to US and Canadian addresses at extra cost.
Pay with 
or use your 
account.
Down-Under Wool is 
Payment security is guaranteed and your order will be dispatched within 24 hours.
Shipping:
Orders are shipped from Niagara Falls, Ontario. Average delivery to most parts of Canada and the U.S.A. is 3 - 5 business days.
Tracking:
To obtain Tracking information for Canadian and U.S. orders, please click: CanPar and insert the
tracking number provided. If there is a problem, call CanPar at 1-800 - 387- 9335
Shipping to addresses in North America:
(Exclusions: Hawaii, Alaska, US Outer Islands)
or 
in Canada
or 
in the USA.
CanPar and UPS and will not deliver to a P.O. Box
Delivery = 3 - 6 Business days
|
Order Total |
Shipping & Handling Charges |
|---|---|
|
0- $50.00 |
$ 17.00 |
|
$50.01- $ 180.00 |
$ 24.00 |
|
$180.01 + |
FREE |
.................................................................................................................................................
For USA & Canadian addresses -excluding Hawaii, Alaska, Guam, American Samoa, Marshall Islands, Micronesia, Palau, Puerto Rico, Virgin Islands. Delivery = 2 - 3 Business days
| Order Total | Shipping & Handling Charges |
0 - $ 50.00 |
$ 40.00 |
$ 50.01 - $ 100.00 |
$ 80.00 |
$ 100.01 - $ 400.00 |
$ 100.00 |
$ 400.01 - $1000.00 |
$ 160.00 |
.............................................................................................................................................
For delivery to Hawaii, Alaska, Guam, American Samoa,
Marshall Islands, Micronesia, Palau, Puerto Rico, Virgin Islands
Delivery = 7 - 10 Business days
|
Order Total |
Shipping & Handling Charges |
0 - $ 50.00 |
$ 50.00 |
$ 50.01 - $ 230.00 |
$ 90.00 |
$ 230.01 - $400.00 |
$ 110.00 |
$400.01- $1000.00 |
$ 170.00 |
$1000.01 - $1500.00 |
$ 200.00 |
...............................................................................................................................................
Overnight to the USA and Canada- excluding Hawaii, Alaska & US Outer Islands
|
Order Total |
Shipping & Handling Charges |
|
0 - $100.00 |
$ 90.00 |
| $100.01- $300.00 | $220.00 |
| $300.01- $1200.00 | $ 350.00 |
US residents please note: No Sales Tax or Duty will be added - you pay only the cost of the product + Shipping and Handling Charges.
Canadian residents pay 5% GST + PST or HST.
We can offer a reduced price for 10(+) of the same item- call us for a quote: 1- 800- 463-1985
International Shipping to addresses Outside North America
All items are shipped by insured 
- where possible:
|
Order Total |
Shipping & Handling Charges |
|---|---|
$ 0 - $50 |
$ 50.00 |
$50.01- $100 |
$ 80.00 |
$100.01- $400 |
$ 200.00 |
$400.01- $800 |
$ 220.00 |
$800.01- $1000 |
$ 260.00 |
is available for the follow countries.
For countries not listed, orders will be shipped by Insured Air Parcel.
|
* This delivery standard is not guaranteed |
Returns:
Should you have a problem with any of our products, please contact us by phone or email. We will discuss the problem with you and offer possible solutions. Down-Under Wool accepts the return of unused items within 30 days from the date of purchase.
To return all or part of an order, please contact Down-Under Wool to receive a Return Authorization Number (RAN) and shipping instructions. Items being returned from the U.S.A. should be shipped from a U.S. Post Office. Ship with USPS mail service; not UPS or you may be charged brokerage and duty.
The Customs Declaration should contain the following statement:
" Canadian Goods Returning to Canada"
Send Returns to:
Down-Under Wool
8141 Lamont Ave
Niagara Falls, ON
Canada: L2G 6V6
Return of faulty items will be paid by Down-Under Wool. All other returns must be Post Prepaid and insured. For all Free Shipping Orders ( those above $180), a restocking charge of $20 will apply for the return of unused items in perfect condition. The total cost of the returned item, minus the shipping and restocking charge, will be credited back to the credit card or PayPal account immediately on receipt of the returned article.
Down-Under Wool: Benchmark for Quality and Service since 1988
