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Shipping & Returns

Shipping & Returns

 Shipping:

Orders are shipped from Niagara Falls, Ontario. Average delivery to most parts of Canada and the U.S.A. is 3 - 6 business days.

 

Shipping Rates for Canada & Lower 48 States:

Order Total (excluding Taxes) USD
 Shipping & Handling Rates   

  0.00  to 80.00

$18.00
   80.01 to 180.00  $ 24.00
180.01 to 2000.00   FREE

                If there is a problem with a delivery in Canada/USA, call CanPar at: 1-800 - 387- 9335

 


 Shipping to addresses in North America: (Exclusions: Hawaii, Alaska, US Outer Islands)

 

canparlogo1.jpg or  canada-post.jpg in Canada

 

 upslogo2.gif in the USA.

CanPar and UPS and will not deliver to a P.O. Box

Delivery = 3 - 6 Business days

 

Order Total (USD)

Shipping & Handling Charges

0 to 80.00

 $ 18.00

80.01 to  180.00

 $ 24.00

180.01 +

FREE

...........................................................................................................................................................................................................................................................................................................................................................................................................................................

upslogo2.gif Overnight to USA & Canadian addresses: excluding Hawaii, Alaska & US Outer Islands

 

Order Total (USD)

Shipping & Handling Charges

0 to 100.00

$ 90.00

100.01 to  300.00 $220.00
300.01 to  1200.00 $ 350.00

US residents please note: No Sales Tax or Duty will be added - you pay only the cost of the product + Shipping & Handling Charges.  Canadian residents pay GST, PST+ GST or HST.

 


Shipping to Addresses outside North America: 

  •  Shipping to Australia:

Some items ( M102, M102XD, SC104, SC104XD, SC201, SC202, SC203 and SC204) can be shipped to customers in Australia by our partner in Australia for $20.00. Contact us if you would like to accept this offer. All others products are shipped from Canada.

 

  •  Shipping to the World: Charges are based on Order Total.

 

 

Order Total (USD)

Shipping & Handling Charges

      0 to  80.00

$ 35.00

80.01 to  180.00 $100.00
180.01 to  300.00 $ 135.00
300.01 to  800.00 $ 250.00

 

 

xpresspost-header-e.gifis available for the follow countries. Contact us for Rates.

 

 

 

DESTINATION COUNTRY/CITY

DELIVERY STANDARD

(BUSINESS DAYS)

Argentina

7

Australia

7*

Austria

4

Bahamas

5

Barbados

4

Belgium

5

Belize

5

Brazil

7

Cayman Islands

4

Chile

7

China

9*

Cyprus

5

Czech Republic

6

Denmark

4

El Salvador

5

Ethiopia

7

Finland

5

France

4

Germany

4

Great Britain

4

Greece

6

Grenada

6

Guyana

6

Hong Kong

5

Hungary

6

Iceland

6

DESTINATION COUNTRY/CITY

DELIVERY STANDARD

(BUSINESS DAYS)

Ireland

5

Israel

6

Italy

6*

Japan

6

Kenya

8

Korea (South)

6

Luxembourg

4

Malaysia

7

Morocco

6

Netherlands

4

Netherlands Antilles

5

New Zealand

7

Norway

5

Philippines

7*

Poland

6

Portugal

6

Saint Lucia

5

Singapore

6

Spain

6

St. Kitts & Nevis

5

Sweden

4

Switzerland

4

Syria

7

Taiwan

6

* This delivery standard is not guaranteed

 



 

Returns:

 Should you have a problem with any of our products, please contact us by phone or email. We will discuss the problem with you and offer possible solutions. Down-Under Wool accepts the return of unused items within 30 days from the date of purchase.

To return all or part of an order, please contact Down-Under Wool to receive a Return Authorization Number (RAN) and shipping instructions. Items being returned from the U.S.A. should be shipped from a U.S. Post Office. Ship with USPS mail service; not UPS or you may be charged brokerage and duty.

 

The Customs Declaration should contain the following statement:

" Canadian Goods Returning to Canada"

 

Send Returns to:

Down-Under Wool

8141 Lamont Ave

Niagara Falls, ON

Canada: L2G 6V6

Return of faulty items will be paid by Down-Under Wool. All other returns must be Post Prepaid and insured. For all Free Shipping Orders ( those above $180.00), the original shipping charges + a 5% restocking fee will be debited from the refund. The total cost of the returned item, minus the original shipping  charge, will be credited back to the credit card or PayPal account immediately on receipt of the returned article.

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