Ordering and Returns: 

 

Because of Covid-19, we are unable to accept Returns at this time. We apologize for any inconvenience this may cause and appreciate your understanding. This message will be updated as the situation changes.

Take Care and Be Safe!

 

 OnLine Orders: 

 

Orders of 10(+) of any 1 item qualify for wholesale rates. Please contact us for prices.

 

Pay with     or   - Credit or Debit 

                   OR

  Account.      All web site use is protected by:     

 

Use your Credit Card or PayPal for safe Secure Payment:

 

 

Phone Orders:

Talk to our trained staff about the wool and sheepskin products best suited to your need.. Pay with VISA / MasterCard- Credit or Debit.

Call Down-Under Wool at 1- 800- 463- 1985  or    1- 905- 295- 3164 

Please Note: All Online transactions are processed in US Dollars (USD )    ( Canadian Customers: To pay in CAD, call: 1-800-463-1985 )

 Medicare USA:

Down-Under Wool does not bill Medicare directly. However, we can still help you. The best procedure is to:

1. Obtain a Prescription from the Doctor that prescribes "Products for Pressure Sore Prevention."

2. Purchase what is needed from our OnLine Store.

3. Submit the Prescription and the Down-Under Wool Sales Receipt to Medicare. 50% of the Receipt value is covered in most States.

Enjoy FREE shipping and handling for orders more than $180.00.  Orders to addresses in the lower 48 States of the US, are Tax FREE.

 Down-Under Wool Shipping Rates for Canada & Lower 48 States:

Order Total (excluding Taxes) USD	Shipping rates
0.00 - 80.00	$17.50
80.01 - 180.00	$24.00
180.01 - 2000.00	FREE

  

  offers Overnight Delivery to US and Canadian addresses at extra cost.

Call Down-Under Wool at: 1-800-463-1985 for a quote.

 

   Pay with   or 

or use your     account.

Down-Under Wool is Payment security is guaranteed and your order will be dispatched within 24 hours.  

 

Call us at 1- 800- 463 -1985 if you have a problem with Order Payment.

Returns:

 Should you have a problem with any of our products, please contact us by phone or email. We will discuss the problem with you and offer possible solutions. Down-Under Wool accepts the return of unused items within 30 days from the date of purchase.

 To return all or part of an order, please contact Down-Under Wool to receive a Return Authorization Number (RAN) and shipping instructions. Items being returned from the U.S.A. should be shipped from a U.S. Post Office. Ship with USPS mail. Do not use UPS or you may be charged brokerage and duty.

 The Customs Declaration should include the following statement:

" Canadian Goods Returning to Canada"

 Return to:

Down-Under Wool

8141 Lamont Ave

Niagara Falls, ON

Canada: L2G 6V6

 Return of faulty items will be paid by Down-Under Wool. All other returns must be Post Prepaid and insured. For all Free Shipping Orders ( those above USD $180.00), a 5% restocking charge will apply for the return of unused items in perfect resale condition. The total cost of the returned item, minus the shipping and restocking charge, will be credited back to the credit card or PayPal account immediately on receipt of the returned article.