Ordering and Returns: 

Want to place an Order on the phone or having a problem placing an Order?...call us:

1- 800- 463-1985

In you have received a faulty or damaged product, please call and we will resolve the issue. Please Note: Extended delivery times are being caused by the Covid-19 pandemic. We have found that Expedited Post shipments may take 3-10 days for delivery to most addresses in Canada and the lower States. Delivery times are getting better.

•  Secure OnLine Orders: 

You can use    or   

 Credit card payments are secure and protected by Authorize.net

Checkout as "GUEST" if you do not have an Account:

Guest = Pay with VISA or MasterCard

PayPal =  Pay with PayPal Account:

• Phone Orders:

Talk to our trained staff about the Merino Wool and Medical Sheepskin products best suited to your need.. Pay with VISA / MasterCard- Credit or Debit.

Call Down-Under Wool at 1- 800- 463- 1985  or    1- 905- 295- 3164 

 Medicare USA:

Down-Under Wool does not bill Medicare directly. However, we can still help you. The best procedure is to:

1. Obtain a Prescription from the Doctor that prescribes "Products for Pressure Sore Prevention."

2. Purchase what is needed from our Online Store.

3. Submit the Prescription and the Down-Under Wool Sales Receipt to Medicare. 50% of the Receipt value is covered in most States.

Enjoy FREE shipping and handling for orders more than $180.00.  Orders to addresses in the lower 48 States of the US, are Tax FREE.

 Down-Under Wool Shipping Rates for Canada & Lower 48 States:

  offers Overnight Delivery to US and Canadian addresses at extra cost.

Call Down-Under Wool at: 1-800-463-1985 for a quote.

   Pay with   or 

or use your     account.

Down-Under Wool is Payment security is guaranteed and your order will be dispatched within 24 hours.  

Returns: