Want to place an Order on the phone or having a problem placing an Order?...call us:
- 1- 800- 463-1985
- Checkout:
Shipping and Tax charges will be adjusted after you have completed the Ship To: address.
All Orders going to a USA address are Tax FREE. Orders above $180 are shipped FREE.
If you have received a faulty or damaged product, please call and we will resolve the issue. Please Note: Extended delivery times are being caused by the Covid-19 pandemic. We have found that Expedited Post shipments may take 3-10 days for delivery to most addresses in Canada and the lower States. Delivery times are getting better.
Secure OnLine Orders
Checkout as "GUEST" if you do not have an Account:
Guest = Pay with VISA or MasterCard
PayPal = Pay with PayPal Account:
Phone Orders:
Talk to our trained staff about the Merino Wool and Medical Sheepskin products best suited to your need.. Pay with VISA / MasterCard- Credit or Debit.
Call Down-Under Wool at 1- 800- 463- 1985 or 1- 905- 295- 3164
Please Note: All Online transactions are processed in US Dollars (USD )
( Canadian Customers: To pay in CAD, please call: 1-800-463-1985 )
Down-Under Wool does not bill Medicare directly. However, we can still help you. The best procedure is to:
1. Obtain a Prescription from the Doctor that prescribes "Products for Pressure Sore Prevention."
2. Purchase what is needed from our Online Store.
3. Submit the Prescription and the Down-Under Wool Sales Receipt to Medicare. 50% of the Receipt value is covered in most States.
Enjoy FREE shipping and handling for orders more than $180.00. Orders to addresses in the lower 48 States of the US, are Tax FREE.
Down-Under Wool Shipping Rates for Canada & Lower 48 States:
|
Order Total (excluding Taxes) USD |
Shipping rates |
| 0.00 - 80.00 | $18.50 |
| 80.01 - 180.00 | $22.50 |
| 180.01 - 2000.00 | FREE |
offers Overnight Delivery to US and Canadian addresses at extra cost. Call Down-Under Wool at: 1-800-463-1985 for a quote.
Credit card payments are secure and protected by Authorize.net 
Down-Under Wool is Payment security is guaranteed and your order will be dispatched within 24 hours. Returns:
- We accept product returns within 30 days from the date of purchase. Customers are responsible for return shipping costs.
- Refunds are issued after the returned unused items have been received by Down-Under Wool.
- Returns of products which qualified for 'Free Shipping' will be refunded, minus the shipping costs from Niagara Falls. Ontario.
- Customers in the US: Please note: Returns should be sent via the United States Postal Service (USPS) - and marked "Return to Sender". Please do not ship with a courier (FedEx, UPS, DHL, etc.- brokerage and tax charges may be applied by these shippers)
- Address parcels to the address provided above. Please place your Order Number on the outside of the returning box.
- Products can only be returned if they are unused and still in the original packaging.