Orders and Returns

Want to place an Order on the phone or having a problem placing an Order?...call us:

  • 1- 800- 463-1985

Shipping and Tax charges will be adjusted after you have completed the Ship To: address.

All Orders going to a USA address are Tax FREE. Orders above $180 are shipped FREE.

If you have received a faulty or damaged product, please call and we will resolve the issue. Please Note: Extended delivery times are being caused by the Covid-19 pandemic. We have found that Expedited Post shipments may take 3-10 days for delivery to most addresses in Canada and the lower States. Delivery times are getting better.

Secure OnLine Orders

Checkout as "GUEST" if you do not have an Account:

Guest = Pay with VISA or MasterCard

PayPal = Pay with PayPal Account:

Phone Orders:

Talk to our trained staff about the Merino Wool and Medical Sheepskin products best suited to your need.. Pay with VISA / MasterCard- Credit or Debit.

Call Down-Under Wool at 1- 800- 463- 1985 or 1- 905- 295- 3164

Please Note: All Online transactions are processed in US Dollars (USD )

( Canadian Customers: To pay in CAD, please call: 1-800-463-1985 )

Down-Under Wool does not bill Medicare directly. However, we can still help you. The best procedure is to:

1. Obtain a Prescription from the Doctor that prescribes "Products for Pressure Sore Prevention."

2. Purchase what is needed from our Online Store.

3. Submit the Prescription and the Down-Under Wool Sales Receipt to Medicare. 50% of the Receipt value is covered in most States.

Enjoy FREE shipping and handling for orders more than $180.00. Orders to addresses in the lower 48 States of the US, are Tax FREE.

Down-Under Wool Shipping Rates for Canada & Lower 48 States:

Order Total (excluding Taxes)


Shipping rates
  0.00 - 80.00 $18.50
  80.01 - 180.00 $22.50
 180.01 - 2000.00   FREE
offers Overnight Delivery to US and Canadian addresses at extra cost.
Call Down-Under Wool at: 1-800-463-1985 for a quote.
Credit card payments are secure and protected by Authorize.net
Down-Under Wool is Payment security is guaranteed and your order will be dispatched within 24 hours.


  • We accept product returns within 30 days from the date of purchase. Customers are responsible for return shipping costs.
  • Refunds are issued after the returned unused items have been received by Down-Under Wool.
  • Returns of products which qualified for 'Free Shipping' will be refunded, minus the shipping costs from Niagara Falls. Ontario.
  • Customers in the US: Please note: Returns should be sent via the United States Postal Service (USPS) - and marked "Return to Sender". Please do not ship with a courier (FedEx, UPS, DHL, etc.- brokerage and tax charges may be applied by these shippers)
  • Address parcels to the address provided above. Please place your Order Number on the outside of the returning box.
  • Products can only be returned if they are unused and still in the original packaging.