Ordering and Returns:
Want to place an Order on the phone or having a problem placing an Order?...call us:
1- 800- 463-1985
In you have received a faulty or damaged product, please call and we will resolve the issue. Please Note: Extended delivery times are being caused by the Covid-19 pandemic. We have found that Expedited Post shipments may take 3-10 days for delivery to most addresses in Canada and the lower States. Delivery times are getting better.
- Secure OnLine Orders:
You can use or
Credit card payments are secure and protected by Authorize.net
Checkout as "GUEST" if you do not have an Account:
Guest = Pay with VISA or MasterCard
PayPal = Pay with PayPal Account:
Talk to our trained staff about the Merino Wool and Medical Sheepskin products best suited to your need.. Pay with VISA / MasterCard- Credit or Debit.
Call Down-Under Wool at 1- 800- 463- 1985 or 1- 905- 295- 3164
Please Note: All Online transactions are processed in US Dollars (USD )
( Canadian Customers: To pay in CAD, please call: 1-800-463-1985 )
Down-Under Wool does not bill Medicare directly. However, we can still help you. The best procedure is to:
1. Obtain a Prescription from the Doctor that prescribes "Products for Pressure Sore Prevention."
2. Purchase what is needed from our Online Store.
3. Submit the Prescription and the Down-Under Wool Sales Receipt to Medicare. 50% of the Receipt value is covered in most States.
Enjoy FREE shipping and handling for orders more than $180.00. Orders to addresses in the lower 48 States of the US, are Tax FREE.
Down-Under Wool Shipping Rates for Canada & Lower 48 States:
Order Total (excluding Taxes)
|0.00 - 80.00||$17.50|
|80.01 - 180.00||$20.00|
|180.01 - 2000.00||FREE|
offers Overnight Delivery to US and Canadian addresses at extra cost.
Call Down-Under Wool at: 1-800-463-1985 for a quote.
Pay with or
or use your account.
Down-Under Wool is Payment security is guaranteed and your order will be dispatched within 24 hours.
Returns of products which qualified for 'Free Shipping' will be refunded, minus the shipping costs from Niagara Falls. Ontario.
Customers in the US: Please note: Returns should be sent via the United States Postal Service (USPS) - and marked "Return to Sender". Please do not ship with a courier (FedEx, UPS, DHL, etc.- brokerage and tax charges may be applied by these shippers)
Address parcels to the address provided above. Please place your Order Number on the outside of the returning box.
Bedding products can only be returned if they are unused and still in the original packaging.