Shipping & Returns

 Shipping:

Orders are shipped with Canada Post from Niagara Falls, Ontario. Average delivery to most parts of Canada and the U.S.A. is 3 - 6 business days ( usually 4 days guaranteed delivery)

 

Shipping Rates for Canada & Lower 48 States:

Order Total (excluding Taxes) USD
 Shipping & Handling Rates   

  0.00  to 80.00

$18.00
   80.01 to 180.00  $ 26.00
180.01 to 2000.00   FREE

                If there is a problem with a delivery in Canada/USA, insert your tacking number into:  www.canadapost.ca

 


 Shipping to addresses in North America: (Exclusions: Hawaii, Alaska, US Outer Islands)

 

 canada-post.jpg in Canada

 

 uspslogo2.jpg in the USA.

 

Delivery = 4 - 7  Business days

 

Order Total (USD)

Shipping & Handling Charges

0 to 80.00

 $ 18.00

80.01 to  180.00

 $ 26.00

180.01 +

FREE

upslogo2.gif Overnight to USA & Canadian addresses: excluding Hawaii, Alaska & US Outer Islands

 

Order Total (USD)

Shipping & Handling Charges

0 to 100.00

$ 90.00

100.01 to  300.00 $220.00
300.01 to  1200.00 $ 350.00

US residents please note: No Sales Tax or Duty will be added - you pay only the cost of the product + Shipping & Handling Charges.  Canadian residents pay GST, PST+ GST or HST.

 

Alternative Shipping: May involve Extra cost: Call 1-800-463-1985, if you would prefer your Order is shipped by an alternative shown below.

XpressPost USA..2-3 days

Expedited USA.. 4-7 days

Tracked Package USA.. 4-7 days

Small Packet USA.. 5-8 days

 


Shipping to Addresses outside North America: 

  •  Shipping to Australia:

Some items ( M102, M102XD, SC104, SC104XD, SC201, SC202, SC203 and SC204) can be shipped to customers in Australia by our partner in Australia for $20.00. Contact us if you would like to accept this offer. All others products are shipped from Canada.

  Shipping to the World: Charges are based on Order Total.

 

Order Total (USD)

Shipping & Handling Charges

      0 to  80.00

$ 35.00

80.01 to  180.00 $100.00
180.01 to  300.00 $ 135.00
300.01 to  800.00 $ 250.00

 

 

xpresspost-header-e.gifis available for the follow countries. Contact us for Rates.

 

 

 

DESTINATION COUNTRY/CITY

DELIVERY STANDARD

(BUSINESS DAYS)

Argentina

7

Australia

7*

Austria

4

Bahamas

5

Barbados

4

Belgium

5

Belize

5

Brazil

7

Cayman Islands

4

Chile

7

China

9*

Cyprus

5

Czech Republic

6

Denmark

4

El Salvador

5

Ethiopia

7

Finland

5

France

4

Germany

4

Great Britain

4

Greece

6

Grenada

6

Guyana

6

Hong Kong

5

Hungary

6

Iceland

6

DESTINATION COUNTRY/CITY

DELIVERY STANDARD

(BUSINESS DAYS)

Ireland

5

Israel

6

Italy

6*

Japan

6

Kenya

8

Korea (South)

6

Luxembourg

4

Malaysia

7

Morocco

6

Netherlands

4

Netherlands Antilles

5

New Zealand

7

Norway

5

Philippines

7*

Poland

6

Portugal

6

Saint Lucia

5

Singapore

6

Spain

6

St. Kitts & Nevis

5

Sweden

4

Switzerland

4

Syria

7

Taiwan

6

* This delivery standard is not guaranteed

 



 

Returns:

 Should you have a problem with any of our products, please contact us by phone or email. We will discuss the problem with you and offer possible solutions. Down-Under Wool accepts the return of unused items within 30 days from the date of purchase.

To return all or part of an order, please contact Down-Under Wool to receive a Return Authorization Number (RAN) and shipping instructions. Items being returned from the U.S.A. should be shipped from a U.S. Post Office. Ship with USPS mail service; not UPS or you may be charged brokerage and duty.

 

The Customs Declaration should contain the following statement:

" Canadian Goods Returning to Canada"

 

Send Returns to:

Down-Under Wool

8141 Lamont Ave

Niagara Falls, ON

Canada: L2G 6V6

Return of faulty items will be paid by Down-Under Wool. All other returns must be Post Prepaid and insured. For all Free Shipping Orders ( those above $180.00), the original shipping charges + a 5% restocking fee will be debited from the refund. The total cost of the returned item, minus the original shipping  charge, will be credited back to the credit card or PayPal account immediately on receipt of the returned article.

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