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Orders and Returns

Orders and Returns

Orders : Canadian Customers: To place an Order in Canadian Dollars, call:


 Orders can be placed in 3 ways:       

  • On-Line Orders: Order products by clicking: Online Store. Pay with VISA or MasterCard - Credit or Debit.  All transactions are processed in US Dollars (USD). 
  • Phone Orders: Talk to our trained staff to order the products best suited to your need. Pay with VISA or MasterCard. Call Down-Under Wool at 1- 800- 463-1985 :  or    1- 905-295-3164   
  • FAX Orders: Please Fax your order to:  1- 905 - 295 - 3816

                      Include the following with your FAX order:

                      1. Credit Card details: Card Name, Name on Card, Card Number and expiry date

                      2. Addresses: include both postal and email

                      3. Telephone number of shipping address

Please Note: All Checkout transactions are processed in US  Dollars (USD ).  $1.00 approx. 

Local currency amounts will show on your credit card statement.  Call 1-800-463-1985 if we can assist you.

Orders to addresses outside Canada are TAX FREE.

 While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.


 Medicare in the USA:

Down-Under Wool does not bill Medicare directly. But, we can still help you. The best procedure is to:

1. Obtain a Prescription from the Doctor that prescribes "Products for Pressure Sore Prevention."

2. Purchase what is needed from our OnLine Store.

3. Submit the Prescription and the Down-Under Wool Sales Receipt to Medicare. 50% of the Receipt value is covered in most States.

Enjoy FREE shipping and handling for orders more than $180.00 USD.  Orders to addresses in the lower 48 States of the U.S.A, are Tax FREE.

 Down-Under Wool Shipping Rates for Canada & Lower 48 States:

Order Total (excluding Taxes)


Shipping rates
  0.00 - 80.00 $18.00
  80.01 - 180.00 $24.00
 180.01 - 2000.00   FREE


 upslogo2.gif offers Overnight Delivery to US and Canadian addresses at extra cost.

Call Down-Under Wool at: 1-800-463-1985 for a quote.


Pay with  paypallogonew.jpg


or use your    paypal-secure-213wx37h.gif account.

Down-Under Wool is paypal-verified-logo.gifPayment security is guaranteed and your order will be dispatched within 24 hours.  


 Should you have a problem with any of our products, please contact us by phone or email. We will discuss the problem with you and offer possible solutions. Down-Under Wool accepts the return of unused items within 30 days from the date of purchase.

 To return all or part of an order, please contact Down-Under Wool to receive a Return Authorization Number (RAN) and shipping instructions. Items being returned from the U.S.A. should be shipped from a U.S. Post Office. Ship with USPS mail. Do not use UPS or you may be charged brokerage and duty.

 The Customs Declaration should include the following statement:

" Canadian Goods Returning to Canada"

 Return Address is:

Down-Under Wool

8141 Lamont Ave

Niagara Falls, ON

Canada: L2G 6V6

 Return of faulty items will be paid by Down-Under Wool. All other returns must be Post Prepaid and insured. For all Free Shipping Orders ( those above USD $180.00), a 5% restocking charge will apply for the return of unused items in perfect resale condition. The total cost of the returned item, minus the shipping and restocking charge, will be credited back to the credit card or PayPal account immediately on receipt of the returned article.

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